We understand that you may have some questions about our products, and we are here to help by providing quick and easy answers to some of the most frequently asked questions.
If you can't find the answer to your question, just write to us at hello@gasparwarehouse.com. We will get back to you Monday through Friday within 1-3 business days.
ABOUT OUR PRODUCTS
REQUESTS
You can place an order directly through our website. Simply add the items you want to your cart and follow the prompts to complete your purchase. If you have any problems, please contact us and our customer service team will help you with your order.
We accept a variety of payment methods, including credit cards, Visa, Mastercard, Maestro, and Apple Pay. If you have any questions about payment options, please contact us.
We offer custom framing for many of our pieces, contact us at hello@gasparwarehouse.com for more information on framing options and pricing.
CERTIFICATES OF AUTHENTICITY
A certificate of authenticity typically includes information about the artwork, such as the name of the artist, the title of the piece, the medium used, and any other relevant details. The certificate also includes a signature and/or stamp of the artist or a representative of the artist's estate, as well as a unique identification number to help prevent fraud.
Not all works of art come with a certificate of authenticity. However, many artists and galleries choose to provide one to help ensure the authenticity and provenance of the artwork. At Gaspar Warehouse, we make every effort to obtain a certificate of authenticity for every piece of art we sell.
If you do not receive a certificate of authenticity with your artwork, please contact us immediately. We will do our best to source one for you from the artist or gallery. In some cases, the artist or gallery may not provide a certificate of authenticity, but we will work with you to ensure that you have all the information you need to verify the authenticity of your artwork.
Not all works of art come with a certificate of authenticity. However, many artists and galleries choose to provide one to help ensure the authenticity and provenance of the artwork. At Gaspar Warehouse, we make every effort to obtain a certificate of authenticity for every piece of art we sell.
If you do not receive a certificate of authenticity with your artwork, please contact us immediately. We will do our best to source one for you from the artist or gallery. In some cases, the artist or gallery may not provide a certificate of authenticity, but we will work with you to ensure that you have all the information you need to verify the authenticity of your artwork.
STORAGE AND DISPLAY
To ensure the longevity of your artwork, it is important to store it properly. Keep your artwork in a cool, dry place, away from direct sunlight, extreme temperatures, and moisture. If you are going to store your artwork for an extended period of time, consider wrapping it in acid-free paper or using a storage box specifically designed for artwork.
We recommend leaving artwork to be cleaned by professionals, especially if it is valuable or fragile. If you need to clean your artwork, use a soft, lint-free cloth and gently dust the surface. Avoid using cleaning products or water, as these may damage the artwork. If you are unsure how to clean your artwork, please contact a professional conservator for advice.
We recommend leaving artwork to be cleaned by professionals, especially if it is valuable or fragile. If you need to clean your artwork, use a soft, lint-free cloth and gently dust the surface. Avoid using cleaning products or water, as these may damage the artwork. If you are unsure how to clean your artwork, please contact a professional conservator for advice.
STATUS OF THE WORK
Some of the items we sell are antique pieces and due to the passage of time they may not be in the best condition. These items may have been stored in humid environments and could have developed some moisture, small tears and/or wear over time.
We believe in being transparent with our customers about the status of our products, so you can make an informed decision before making a purchase.
If you have any questions about the status of a specific item, please don't hesitate to contact us. We are here to help and we want you to be completely satisfied with your purchase.
We believe in being transparent with our customers about the status of our products, so you can make an informed decision before making a purchase.
If you have any questions about the status of a specific item, please don't hesitate to contact us. We are here to help and we want you to be completely satisfied with your purchase.
SHIPPING, DELIVERY AND RETURNS
SHIPPING METHODS
We take great care in safely packaging and shipping each piece of art. Depending on the size and fragility of the item, we may use specialized packaging materials or work with a professional art handler to ensure safe transportation.
Insurance is included in the shipment of all our editions in case of any damage during transport.
Insurance is included in the shipment of all our editions in case of any damage during transport.
SHIPPING COSTS
Shipping costs are calculated automatically based on both the weight, volume, number of packages and the delivery address of the purchase.
In our commitment to get our products to our customers quickly and safely, we use different shipping methods depending on the destination.
All shipments to Spain are made through Correos, the leading shipping company in Spain. In this way, we can guarantee that your order will arrive at your home as soon as possible and in perfect condition.
For the rest of the European countries, we use the UPS Express service, which allows us to deliver our products in short terms to any part of the European continent.
For the rest of the world, we also use the UPS Express service. With its extensive coverage and logistics capacity, we can deliver our products to any country in the world quickly and safely.
In this way, we guarantee that our products will reach any part of the world in the shortest possible time and with the maximum guarantees of quality and safety.
All shipments to Spain are made through Correos, the leading shipping company in Spain. In this way, we can guarantee that your order will arrive at your home as soon as possible and in perfect condition.
For the rest of the European countries, we use the UPS Express service, which allows us to deliver our products in short terms to any part of the European continent.
For the rest of the world, we also use the UPS Express service. With its extensive coverage and logistics capacity, we can deliver our products to any country in the world quickly and safely.
In this way, we guarantee that our products will reach any part of the world in the shortest possible time and with the maximum guarantees of quality and safety.
TRACKING
All of our shipping methods offer delivery tracking. As soon as your package has been shipped, you will receive a tracking number for your order by mail. You will also find that tracking number in the order details in your customer account.
Please allow a few hours for the tracking to take effect.
Please allow a few hours for the tracking to take effect.
DELIVERY TIME
Orders are shipped Tuesday through Thursday.
Please allow 24-72 hours during this period to prepare your package for shipment. That period may be extended for special or temporary out-of-stock items, and in case of pre-orders.
Once your order has been sent, the delivery time will be from 24 hours to 8 working days, depending on the carrier you choose.
Please note that those estimates do not include any delays due to customs inspection.
Please allow 24-72 hours during this period to prepare your package for shipment. That period may be extended for special or temporary out-of-stock items, and in case of pre-orders.
Once your order has been sent, the delivery time will be from 24 hours to 8 working days, depending on the carrier you choose.
Please note that those estimates do not include any delays due to customs inspection.
RETURNS
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, to be eligible for a refund you may return your item within 14 days of delivery. You will also need your receipt or proof of purchase and the items must be in their original condition and packaging. Please note that you will be responsible for the cost of return shipping.
Unfortunately, we cannot accept returns on sale items or gift cards.
As stated above, your item must be in the same condition you received it, unused, with tags, and in its original packaging.
We will notify you once we have received and inspected your return to let you know whether or not the refund was approved. If approved, you will automatically be refunded to your original method of payment within 10 business days. Remember that your bank or credit card company may take some time to process and post the refund as well. If it has been more than 15 business days since we approved your return, please contact us at hello@gasparwarehouse.com. If the package is visibly damaged, you must refuse it upon delivery or accept it with reservations. Items returned to us without first requesting a return will not be accepted. Keep in mind that if your country of residence is not Spain, the shipment of your products may take longer than expected.
As stated above, your item must be in the same condition you received it, unused, with tags, and in its original packaging.
We will notify you once we have received and inspected your return to let you know whether or not the refund was approved. If approved, you will automatically be refunded to your original method of payment within 10 business days. Remember that your bank or credit card company may take some time to process and post the refund as well. If it has been more than 15 business days since we approved your return, please contact us at hello@gasparwarehouse.com. If the package is visibly damaged, you must refuse it upon delivery or accept it with reservations. Items returned to us without first requesting a return will not be accepted. Keep in mind that if your country of residence is not Spain, the shipment of your products may take longer than expected.